Last Updated: September 21, 2026
Mosaic Church (“Mosaic,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Mosaic Church collects, uses, stores, and shares information when you visit our website, use the Mosaic CLT mobile application, register for events, communicate with us, make a donation, submit a prayer request, or otherwise interact with Mosaic’s services.
By using the Mosaic website or Mosaic CLT app, you acknowledge the practices described in this Privacy Policy.
Depending on how you interact with Mosaic, we may collect information that you voluntarily provide, including:
When you make a donation or other financial transaction, payment information may be collected and processed by third-party payment and financial service providers. Mosaic does not necessarily receive or store your complete payment card information.
When you use our website or mobile application, certain information may be collected automatically, including:
Some of this information may be collected through cookies, analytics technologies, software development kits (SDKs), or similar technologies.
Mosaic may use information we collect to:
We do not sell your personal information.
Mosaic may share information with trusted service providers who help us operate our website, mobile application, communications, event registration, donations, payment processing, analytics, and other services.
These service providers may process information on our behalf and are permitted to use information only as necessary to provide the services they perform for Mosaic.
Depending on the services you use, these providers may include technology platforms, payment processors, communications providers, analytics providers, hosting providers, church management systems, and mobile application service providers.
We may also disclose information:
Third-party websites, services, and applications linked from Mosaic’s website or app have their own privacy policies. Mosaic is not responsible for the privacy practices of third-party services that we do not control.
The Mosaic CLT mobile application may collect information necessary to provide app functionality, including account information, device information, app usage information, and information you voluntarily submit through app features.
The app may request permissions necessary to provide specific features. For example, the app may use notifications to send you information about Mosaic events, services, or other content you have chosen to receive.
We only use information collected through the app for legitimate purposes related to providing and improving the app and Mosaic’s services.
Our website and app may use cookies, pixels, SDKs, analytics tools, and similar technologies to operate our services, remember preferences, understand usage, improve performance, and maintain security.
You may be able to control cookies through your browser or device settings. Disabling certain technologies may affect the functionality of portions of our website or services.
Mosaic takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate interests.
When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it in accordance with our practices and applicable law.
If you have created an account through the Mosaic CLT app or another Mosaic service, you may request deletion of your account and associated personal information by contacting us at:
Please include your name, the email address associated with your account, and a description of your request.
We may need to verify your identity before processing a deletion request.
Certain information may be retained when required or permitted by law, including information necessary for financial, legal, security, fraud-prevention, or recordkeeping purposes.
Mosaic’s website and app may provide information about programs and activities for children and families. We do not knowingly use the Mosaic website or app to independently collect personal information directly from children under 13 without appropriate parental or guardian involvement or consent where required by law.
Information relating to children’s participation in Mosaic programs may be collected and managed through ministry processes and systems operated by Mosaic or its service providers. Such information is handled for purposes related to providing care, safety, registration, communication, and participation in Mosaic programs.
Parents or legal guardians who have questions about information associated with a child may contact us at info@mosaicchurch.tv.
You may contact us to:
You may also unsubscribe from marketing or promotional emails by using the unsubscribe mechanism included in those messages.
Some communications related to transactions, account security, or services you have requested may continue to be sent when necessary.
Our website and app may contain links to websites, applications, social media platforms, payment services, or other third-party services.
Those services operate independently from Mosaic and may have their own privacy policies and terms. We encourage you to review the privacy policies of third-party services before providing them with personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Last Updated date at the top of this policy. We encourage you to review this page periodically.
If you have questions about this Privacy Policy or how Mosaic handles personal information, please contact us:
Mosaic Church
10624 Metromont Parkway
Charlotte, NC 28269
Email: info@mosaicchurch.tv
Phone: 980-254-4192